At Caspian Sun Food, we respect your privacy and are committed to handling your personal information carefully and transparently. This policy explains what information we collect, why we collect it, how we use it and the choices you have. It applies to our website and to enquiries made through our contact channels.
Who we are
Caspian Sun Food is a premium frozen seafood, poultry and butchery supplier based in Dubai, United Arab Emirates, serving restaurants, hotels, caterers and retailers. For any privacy-related questions, you can reach us at vurgun@caspiansunfood.com or at Office C-08, Belselah Building, Dubai, UAE.
Information we collect
We only collect the information we need to respond to you and to fulfil orders. When you use our enquiry form or contact us, this may include:
- Your name — so we can address you correctly.
- Business or company name — to understand your requirements.
- Email address — to reply to your enquiry.
- Phone number — where you would prefer us to call or message you.
- Your message and product interest — the details of what you are looking for, quantities and delivery location.
We may also collect limited technical information automatically, such as anonymised analytics about how visitors use our website (see Cookies and analytics below). We do not ask for, or intentionally collect, sensitive personal data through this website.
How we use your information
We use the information you provide to:
- Respond to your enquiry and provide pricing, availability and delivery information.
- Process, prepare and fulfil orders you place with us.
- Communicate with you about your enquiry, order or account.
- Improve our website, products and service.
- Meet our legal, tax and record-keeping obligations.
Lawful basis and consent
When you submit an enquiry, you are providing your details so that we can reply — we process them on that basis and to take steps at your request. Where we rely on your consent, for example for optional analytics cookies, you are free to withdraw that consent at any time. We will not use your details for unrelated marketing without giving you a clear choice.
We do not sell your data
We never sell, rent or trade your personal information. Your details are used to serve you — nothing more.
Third parties we work with
We share personal information only where it is necessary to operate our business, and only with providers who are expected to keep it secure. These may include:
- Website hosting providers that store this website and any data submitted through it.
- Analytics services that help us understand website usage in aggregate.
- Communication and logistics partners used to reply to you and deliver orders.
We do not authorise these providers to use your information for their own purposes.
Cookies and analytics
Our website may use cookies and similar technologies to help it work properly and to measure how visitors use it, so we can improve the experience. You can control or delete cookies through your browser settings; blocking some cookies may affect how parts of the site function. Any analytics we use is intended to give us aggregated, non-identifying insight rather than to track you personally.
How long we keep your information
We keep personal information only for as long as needed for the purpose it was collected — for example, to answer your enquiry, service your account, or meet legal and accounting requirements. When it is no longer needed, we take reasonable steps to delete it or render it anonymous.
Keeping your information secure
We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. While no method of transmission or storage can be guaranteed completely secure, we work to safeguard the details you share with us.
Your rights
You may ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your information where there is no ongoing need to keep it.
- Stop using your information for a particular purpose, such as optional marketing.
To make a request, please email us at vurgun@caspiansunfood.com. We will respond within a reasonable time and may need to verify your identity first.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.
Contact us
If you have questions about this policy or how we handle your information, contact us at vurgun@caspiansunfood.com or call +971 58 561 6040.
This privacy policy is provided for general information and does not constitute legal advice. If you need advice about your specific circumstances, please consult a qualified professional.